FREQUENTLY ASKED QUESTIONS
How do I know I can trust Turnover Cleaning?
We are a professional cleaning company and our team consists of bonded and insured cleaners who pride themselves in top quality service. Upon joining our team we run national background checks and all cleaners are thoroughly trained. We recognize each client has individual needs and we are willing to tailor our services around your requests.
Do you offer any cleaning guarantees?
Turnover Cleaning offers a 24 hour guarantee on all cleanings performed. If you are not 100% satisfied with the cleaning for any reason, simply contact us within 24 hours of your appointment and we can arrange a time for us to come back to your home and re-clean areas that were not cleaned to your expectations.*
Do we provide cleaning supplies/equipment?
We bring all of our own supplies/equipment. Our customers are not required to provide anything for the cleaning. From the vacuums to the rags and supplies, we come fully prepared for each job. We are willing to use client’s supplies if they prefer specific products.
Who are the Cleaners?
All of our cleaners have undergone a full background check as well as extensive training on professional cleaning. We do not have any independent contractors, all cleaners are Turnover Cleaning employees.
Do I need to be home for the cleaning?
We understand that everyone has a busy life, so we do not expect everyone to be present during the cleaning. All we need is a way to access your home. All of our cleaners are comfortable cleaning and locking up for you when we finish. It is common for our customers to provide us with a garage code or a lock box for us to secure your home after each clean.
What time do the cleaners arrive?
We do not guarantee an exact time of arrival because each home we clean gets the attention that we believe it deserves. Due to the nature of our work we will arrive at your home within one hour (before or after) your scheduled time. Our normal business hours are 8:30AM to 5:30PM, Monday through Friday; Saturdays and Sundays we are open 9am to 4pm. We can also clean outside of these hours on a per case basis.
Do I have to sign one of those long term commitment contracts?
You are not required to sign any contract with Turnover Cleaning. However, we do offer 5% off of your invoices for signing a yearly reoccurring contract.
What happens if I need to reschedule my cleaning?
We try our best to work with our customers. We completely understand that things can come up that are out of your control. We recommend you call us as soon as you know you need to cancel a cleaning. We charge a $40 fee for the first cancellation if canceled within 48 hours of your scheduled cleaning (further cancelations are explained in our terms and conditions). For all lockouts we charge a $60 fee. We recommend providing us with a garage code or lockbox to avoid this from happening.
Do you provide free in-home bids?
No. We service a large area and are not able to view every home prior to our initial clean. Every home has unique cleaning needs and we base our bids off of home specifications and client requests.
How do I pay for the cleaning?
We send invoices by email after each clean is completed. Emailed invoices allow you to pay electronically. Payments are due within 7 days of services provided. If payment is not received within 14 days we will process payment on the card provided.
If I sign up for on-going cleaning services will it always be the same crew out at my home for the cleaning?
We do our best to keep consistent cleaners servicing your home. All of our employees are trained to provide the quality of service you are used to.
What should I do if I have pets?
We love them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.